Exchange, Return and Refund Policy

STORE CREDIT, RETURN AND EXCHANGE POLICY:
All credit, return and exchange requests must be made within 30 days from the date you receive your order.

To be eligible for a return or exchange, items must:
Be unworn, unwashed, and unused
Be returned in the same condition as received
Have all original tags attached
Be free from stains, odours, damage, or alterations

Customers are responsible for return shipping costs for change-of-mind or sizing returns. If you receive a faulty, damaged, or incorrect item, Celeste will cover all return shipping costs.

Returns received outside the return period or not in original condition will not be accepted and will be returned to the customer at their own cost.

For international orders, customers are responsible for any duties, taxes, or customs fees. These charges are non-refundable.

EXCHANGE:
Exchanges for a different size, style or colors of equal value are available, subject to stock. Once the returned item is received and approved, the replacement item will be shipped to the original address at the customer’s expense.

RETURN:
A. Ship with a return label provided by the merchant: 
1. You will get a return label after we approve your request.  
2. Download and print the returns label. 
3. Pack all the returned items, along with a print-off of your confirmation of purchase email, and attach the label to a box. You can use the box the items arrived in or another box if you prefer. 
4. Take it to an authorized drop-off location and ship it. 
5. You will get the update on the return page and email.

B. Arrange Your Own Return Shipping:
1. Pack all the returned items, along with a print-off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer. 
2. Go to the local post office, or another carrier, to ship the package. 
3. You will get the update on the return page and email.

REFUNDS:
Refunds will be granted only after the returned item has been inspected and approved.
Once approved, refunds will be issued to the original payment method. Please allow a few business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable, unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost or damaged returns.